Terms & Conditions

Last updated: 21 August 2026

Welcome to the Collum Lane Pharmacy website.

These Terms & Conditions govern your use of our website and the services and information made available through it. By using this website, you agree to comply with these Terms & Conditions.

Please read these terms carefully. If you do not agree with them, you should not use this website.

1. About us

This website is operated by Collum Lane Pharmacy.

References to "we", "us", "our" or "Collum Lane Pharmacy" refer to the operator of this website and the pharmacy services provided through it.

References to "you" or "your" refer to the person accessing or using this website.

2. Use of this website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You must not:

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our services, our users or others.

3. Information on this website

We aim to ensure that information published on this website is accurate and kept reasonably up to date.

However, information on the website is provided for general information purposes and may change over time.

Website content should not be relied upon as a substitute for an appropriate consultation with a pharmacist, doctor or other qualified healthcare professional.

Where you have concerns about your health, medicines or treatment, you should seek appropriate professional advice.

4. Healthcare information and services

Information provided through this website is intended to support access to our pharmacy and healthcare services. It does not constitute an individual diagnosis, prescription or personalised medical advice unless provided to you as part of an appropriate professional consultation.

Where a pharmacy or healthcare service requires an assessment, consultation or clinical decision, the service will be subject to the appropriate professional assessment.

A request or appointment made through the website does not necessarily mean that a particular treatment, medicine or service will be appropriate or available.

Our pharmacy professionals retain responsibility for making appropriate professional decisions in accordance with applicable legal, regulatory and professional requirements.

5. Appointments and bookings

Where online appointment booking is available, appointments are subject to availability.

Submitting an appointment request does not necessarily guarantee that a particular service will be provided.

We may need to contact you to confirm, amend or clarify an appointment.

If you are unable to attend an appointment, please contact us as soon as reasonably possible.

Where a particular service has specific eligibility requirements, these will be explained to you before or during the relevant service.

Any charges applicable to private services will be made clear before you are required to pay.

6. Private services

Some services offered by Collum Lane Pharmacy may be private or subject to a charge.

Where a fee applies, the applicable price will be communicated clearly before the service is provided or payment is taken.

Eligibility for a particular service may depend on an assessment by an appropriately qualified healthcare professional.

Payment for a service does not guarantee a particular clinical outcome or that a particular medicine or treatment will be supplied.

Nothing in these Terms & Conditions affects your statutory consumer rights.

7. Medicines and healthcare products

Where medicines or healthcare products are supplied as part of a pharmacy service, their supply will be subject to applicable legal, clinical and professional requirements.

A pharmacist or other appropriately qualified healthcare professional may determine that a requested medicine or service is not suitable or cannot lawfully be supplied.

Where appropriate, you may be advised to seek further medical assessment or alternative treatment.

8. Website availability

We aim to keep the website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

We may change, suspend or withdraw parts of the website where reasonably necessary.

9. Third-party services and links

Our website may contain links to or features provided by third parties, including services used for appointment booking, maps, forms or other functionality.

These third-party services are operated independently from Collum Lane Pharmacy and may be subject to their own terms and privacy policies.

We are not responsible for the content, availability or policies of third-party websites or services that we do not operate.

Where you use a third-party service through our website, you should review that provider's applicable terms and privacy information.

10. Intellectual property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, design elements and other materials, belongs to or is used lawfully by Collum Lane Pharmacy.

You may view and use the website for your personal, non-commercial purposes.

You must not reproduce, modify, distribute, republish or commercially exploit website content without our prior written permission, except where permitted by law.

11. Accuracy and medical disclaimers

We take reasonable care when preparing information published on our website. However, healthcare information can change and information that was accurate when published may subsequently become outdated.

We therefore recommend that you obtain appropriate professional advice before making decisions about your health, medicines or treatment.

Nothing on this website is intended to replace emergency medical care.

If you believe you are experiencing a medical emergency, seek appropriate emergency medical assistance rather than relying on information provided through this website.

12. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses arising from your use of information on the website where such losses could not reasonably have been anticipated or where they arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

13. Privacy

Your use of this website may involve the processing of personal information.

Please see our Privacy Policy for information about how we collect, use and protect personal information.

Our use of cookies and similar technologies is explained in our Cookie Policy.

14. Complaints

We aim to provide a high standard of service.

If you are unhappy with any aspect of our website or services, please contact us so that we can investigate and, where appropriate, resolve your concerns.

Complaints relating specifically to pharmacy or healthcare services may also be handled in accordance with the relevant complaints procedure and applicable regulatory requirements.

15. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our website, services, legal requirements or business arrangements.

The latest version will be published on this page and will include the date on which it was last updated.

Where changes are significant and affect an existing agreement with you, we will provide any notice required by law.

16. Governing law

These Terms & Conditions are governed by the law of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections available to you under applicable consumer protection law.

17. Contact us

If you have any questions about these Terms & Conditions, please contact Collum Lane Pharmacy using the contact details provided on our website.

Collum Lane Pharmacy

Collum Lane Pharmacy 

Collum Ln, Scunthorpe DN16 2SZ 

Phone:  01724 865342