Privacy Policy
Last updated: 21 August 2026
Collum Lane Pharmacy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, contact us, or use services made available through our website, including appointment booking.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.
1. Who we are
For the purposes of applicable data protection legislation, Collum Lane Pharmacy is responsible for the personal information processed in connection with this website and the services we provide.
If you have any questions about how we use your personal information, please contact us using the contact details provided on our website.
2. Information we may collect
Depending on how you interact with our website, we may collect some or all of the following information:
Your name
Contact details, such as your telephone number and email address
Appointment details
Information you provide when making an enquiry
Information you provide when requesting or using our services
Technical information about your visit to our website, such as browser type and device information
Information collected through cookies and similar technologies, as described in our Cookie Policy
You should avoid submitting confidential or sensitive medical information through general website forms or ordinary email unless we specifically ask you to do so.
3. Health information
As a pharmacy, we may need to process health information when providing pharmacy and healthcare services.
Health information is treated as a special category of personal data under UK data protection law and is subject to additional safeguards.
Where health information is required to provide healthcare or pharmacy services, we will only collect and use information that is necessary for the relevant service and will handle it in accordance with applicable legal and professional requirements.
Where appropriate, health information may include information about your medicines, medical conditions, allergies, treatment or other information relevant to the provision of healthcare services.
4. How we use your information
We may use personal information for purposes including:
Responding to enquiries and requests
Managing appointments and bookings
Providing pharmacy and healthcare services
Communicating with you about an appointment or service you have requested
Providing information that you have specifically requested
Maintaining appropriate records
Meeting legal and regulatory requirements
Protecting the security of our website, systems and services
Managing and improving our website and services
Dealing with complaints, queries or requests relating to your information
We will only use your personal information for purposes that are lawful, fair and transparent.
5. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases under applicable data protection legislation:
Providing a service
We may process your information where this is necessary to provide a service you have requested, including managing an appointment or responding to an enquiry.
Legal obligations
We may process information where this is necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.
Examples may include maintaining the security of our website and systems, managing our business and responding to enquiries.
Consent
Where consent is the appropriate legal basis, we will ask for your consent before carrying out the relevant processing.
Where processing is based on consent, you can withdraw that consent at any time.
Healthcare and pharmacy services
Where we process health information as part of providing healthcare or pharmacy services, additional conditions under data protection law apply to the processing of special category data. We will only process such information where an appropriate legal condition applies and where the processing is necessary for the relevant service or legal requirement.
6. Appointment bookings
Our website may provide access to an online appointment booking service.
When you make an appointment, information such as your name, contact details and appointment information may be collected and processed in order to arrange and manage your appointment.
Appointment booking services may be provided using third-party technology. Where a third-party provider processes information on our behalf, we take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.
Please refer to the relevant third party's privacy information where appropriate.
7. Information sharing
We do not sell your personal information.
We may share personal information where this is necessary and lawful, including with:
Service providers who help us operate our website, booking systems or other business services
Professional or technical service providers acting on our behalf
Healthcare professionals or organisations where this is necessary for your care and permitted by law
Regulatory, governmental or law-enforcement bodies where we are legally required to do so
Other organisations where disclosure is necessary to comply with a legal obligation or protect the rights, safety or security of individuals
Where we use third-party organisations to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
8. Third-party services
Some parts of our website may rely on services provided by third parties. These may include services used for appointment booking, website functionality, maps, forms or other features.
Those providers may process certain information when you use their services.
Where appropriate, we will provide links to the relevant third party's privacy information so that you can understand how they process your information.
9. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to ensure that the website functions correctly, remember preferences or, where enabled, understand how visitors use the website.
For further information, please see our Cookie Policy.
10. How long we keep your information
We will only keep personal information for as long as it is necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting or professional requirements.
Different types of information may therefore be retained for different periods.
Where a specific retention period is not required, we will consider factors such as the nature and purpose of the information, our legal and professional obligations, and whether the information may be required to resolve a complaint or dispute.
11. How we protect your information
We take reasonable and appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss or theft
Accidental destruction
Unauthorised alteration
Unlawful processing
Access to personal information is limited to those who need it for legitimate business, healthcare or legal purposes.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
12. Your rights
Under applicable data protection law, you may have rights in relation to your personal information, including:
The right to be informed about how your information is used
The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
These rights are subject to certain legal exceptions and may not apply in every circumstance.
If you wish to exercise any of these rights, please contact us using the contact details provided on our website.
13. Direct marketing
We will not use your personal information for direct marketing where this would be unlawful.
Where consent is required for marketing communications, we will obtain your consent before sending them.
You can unsubscribe from marketing communications at any time.
14. Children's information
Our website is not specifically directed at children.
Where we provide services to children, we will handle their personal information in accordance with applicable data protection law and the additional safeguards that may apply to children's information.
15. International transfers
Some third-party technology and service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that an appropriate legal mechanism and safeguards are in place where required by applicable data protection law.
16. Your right to complain
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about making a complaint on the ICO's website:
Information Commissioner's Office (ICO)
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
18. Contact us
If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact Collum Lane Pharmacy using the contact details provided on our website.
We will respond to requests in accordance with applicable data protection law.